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Common questions
Quick answers about languages, ages, phone fields, privacy, popups and schedules.
Start with a quick answer, then follow the link for the full instructions. For a widget that is not working as expected, use troubleshooting.
Can I use different languages on different pages? #
Yes. Widget language controls the interface; Tour language filters the language spoken on the tour. Interface text is supported in English, Spanish, French, Italian, German, Portuguese, Dutch and Polish. Unsupported interface languages fall back to English. Your own tour content is shown as saved.
Set interface and tour languages →Can I require an international phone prefix? #
The current booking form does not require an international prefix. There is no Widget setting or snippet attribute to enable that requirement. Contact support if your booking workflow needs it.
Contact support about phone fields →Where do I set adult, child and infant ages? #
Open your tour’s Booking options → Ticket categories. Enter the category name and use Eligibility guidance for the age range shown below it. Set the ages to match your tour; there are no universal age ranges for these labels.
Set ticket categories and ages →Can each language page have its own confirmation page? #
Yes. Set Confirmation page under More options and copy that page’s snippet. Use a destination on the same website, with the same protocol, domain and port. Changing the language does not choose a URL automatically. The redirect waits for confirmation and any optional questions to be saved or skipped.
Set a confirmation page →Can I change the privacy-policy link or consent wording? #
Add data-privacy-url to the snippet, or fill in Privacy policy under Website installation → More options, and the acceptance line links the words “privacy policy” to it in a new tab. Set it per page so each language links its own policy. The wording itself is not editable; contact support with the text and languages you need. Tour policies remain editable in Tour Setup.
Link your privacy policy →Can the widget open as a popup on mobile and desktop? #
Yes. Choose Popup and connect your Book now button using the installation instructions. The widget opens in a centered overlay. Check the installed page at both screen sizes.
Choose a display mode and opening button →Where do I change departure times? #
Open Tour Setup → your tour → Dates & prices. Seasons define weekly departures; Exceptions handle changes for individual dates. Save your changes and check the schedule preview.
Set seasons, departures and availability →